Category: Communication

Early change often feels clean. People are curious. Some feel hopeful. A few are energised. The change still feels possible because it has not asked too much yet.

Then novelty fades. Old habits return. Staff start asking if this will last, or disappear like other initiatives. Doubt walks into the room and sits down quietly.

What is really happening in the middle

The messy middle of change is where routines, beliefs, and habits are being tested. That work is slow. It can feel personal. It also exposes gaps in systems you did not notice before.

Teachers may agree with the purpose but struggle with practice. Middle leaders may support the direction but feel unsure how to guide teams. Senior leaders may believe in the work but feel pressure when results do not show quickly.

Discomfort is not the same as failure

One common leadership error is reading discomfort as collapse. When staff feel uncertain, leaders can become defensive. When implementation is uneven, leaders can overcorrect. When staff question the process, leaders can hear it as opposition.

The truth is simpler. If people are changing practice, they will feel unsettled. That discomfort is often a sign the change has reached the classroom.

A quick test: discomfort or dysfunction

Discomfort is expected when people are learning. Dysfunction shows up when the work has no clarity, no support, or no follow-through. Leaders need to name the difference.

If the work is unclear, clarify it. If the pace is too heavy, adjust it. If teams need more modelling, provide it. If resistance is blocking progress, address it directly.

What staff need from leaders in the middle

In the messy middle of change, staff do not need leaders to perform confidence. They need leaders to practise honest steadiness. That means naming the challenge without abandoning the direction.

Try language like this: “This stage feels uneven because we are changing real habits. That does not mean we are off track.” It gives people permission to be honest, without permission to disengage.

Four steady moves that keep people engaged

Use these moves to hold the middle without panic:

• Name what is hard. Make the struggle discussable.
• Show what is working. Point to early wins and strong examples.
• Clarify the next small step. Reduce overwhelm with tight actions.
• Follow up with support. Coaching, time, and resources must match the ask.

These moves do not remove tension. They keep it workable.

Keep pointing towards the horizon

When the middle gets messy, purpose matters more. Without purpose, the work becomes compliance. With purpose, the work has meaning.

Return to simple questions:

• Why are we doing this?
• What should improve for students?
• What will change if we stay with it?
• What stays the same if we stop now?

These questions pull the work back to its moral centre.

Balance empathy and direction

Too much empathy without direction can create drift. Too much direction without empathy can feel like pressure. The aim is to hold both at once. You can be kind and still be clear.

Normalise the wobble

Every school has a wobble point. Energy drops after the first term. Early data looks flat. A vocal group questions the approach. A key leader leaves. The gap between intent and practice becomes visible.

Normalising the wobble is a useful move. It reduces shame and defensiveness. It also helps teams shift from complaint to diagnosis.

Try this sentence: “We expected this to feel uneven. Let’s look at what is working, what is unclear, and what needs adjustment.” It keeps the work open and practical.

This week’s leadership practice

Choose one conversation that needs more honesty. Speak with your senior team, middle leaders, or a tired staff group. Name what is true. Restate why the work matters. Explain what support will follow.

Measure the week by how well you stayed present in the messy middle of change, not by how smooth you made it look.

Looking for more inspiration? Try What Teachers Actually Need to Tackle Workload or Avoiding Yesterday’s Logic: Peter Drucker’s Wisdom for Educational Leaders in Turbulent Times